Refund policy

 Order Cancellation

Orders may be canceled free of charge within 6 hours of purchase, provided the order has not yet entered our fulfillment process.

For cancellation requests submitted after the 6-hour window, if the order has not yet been shipped, a 10% order preparation fee will be deducted from the refund. This fee covers the work already completed on your order — including quality inspection, packaging, and labeling — and is not refundable once an order has entered preparation.

• Cancellation requests must be sent to clientcare.anyra@gmail.com with your order number.
• Once an order has been handed over to the carrier, it can no longer be canceled and must be handled under our Return Policy below.

We have a 30-day return policy, which means you have 30 days after signing for your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that orders placed under our "Buy One, Get One" (BOGO), or "Buy Two, Get Two" (B2G2) promotions are subject to a specific refund policy. If you choose to return part of your order, refund will be calculated based on the total amount paid divided by the number of items in the order. This measure is implemented to prevent the potential for abuse of our promotional offers, ensuring fairness in the allocation of discounts and refunds.

 What Is NOT Eligible for Return or Refund

For hygiene, safety, and fairness reasons, the following are not eligible for return, exchange, or refund:

• Comfort & feel preference — the product feels too firm, too soft, too thick, too thin, too warm, too tight, or too loose for your personal preference. Orthopedic and support products require a 7–14 day adjustment period for your body to adapt. Comfort-based claims made before completing this adjustment period will not be processed.
• Fit & compatibility issues — the product does not fit your specific chair, car seat, body size, bed, or environment. Full product specifications (dimensions, weight, size range) are listed on each product page. Customers are responsible for verifying compatibility before ordering.
• Medical or therapeutic outcomes — the product did not relieve a specific medical condition, pain level, or symptom. Anyra products are comfort, posture-support, and wellness accessories, not medical devices. They are not intended to diagnose, treat, cure, or prevent any condition. Individual results vary by body type, usage habits, and underlying conditions.
• Change of mind / no longer needed / ordered by mistake — buyer’s remorse, duplicate orders, declined gifts, or any subjective change of decision after the order has shipped.
• Hygiene & sanitary exclusion — products that have been used, worn, sat on, slept on, applied to skin, stained, washed, or removed from sealed packaging are considered used personal-care items and cannot be returned for refund under health and hygiene regulations. This exclusion applies to all cushions, pillows, supports, belts, correctors, massagers, and similar body-contact products, consistent with industry standards for personal wellness items.
• Misuse or improper care — damage caused by drops, liquid exposure, overcharging or improper charging of electronic units, pets, sharp objects, modifications, unauthorized repairs, or any use outside the instructions provided with the product.
• Final sale items — bundles, multi-packs, gift sets, promotional discounts above 50%, and clearance items are final sale and non-returnable.

Return Process (For Eligible Claims Only)

• Email clientcare.anyra@gmail.com with your order number, photos or video, and a description of the issue.
• Our team reviews within 24–48 business hours and issues a written RMA with the return address.
• Ship the item back using a tracked service. Untracked returns are not covered and will not be refunded if lost in transit.
• For defective, wrong-item, or transit-damage cases, Anyra covers the return shipping cost.
• For any case approved at our discretion as a goodwill exception, the customer pays return shipping and a 20% order preparation & handling fee is deducted from the refund. This fee reflects the work already completed on your order before shipping — including quality inspection, packaging, labeling, and fulfillment processing — and is not refundable once an order has been prepared for dispatch.
• Refunds are issued within 5–10 business days after we receive and inspect the returned item, to the original payment method.

To start a return, you can contact us at clientcare.anyra@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at clientcare.anyra@gmail.com.

 

Undelivered packages :

If your tracking information indicates that your package has been delivered, but you have not received it, please be aware that our policy does not permit refund for such instances.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For any product damage, incorrect shipment, or missing items caused by our fault, we will provide free replacement or a full refund within 30 days of your receipt. However, we cannot accept claims due to your's dislike of the product.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at clientcare.anyra@gmail.com.